Delivery Information

Handling times and shipping methods
 

Shipping methods
Orders’ handling times
Shipping and delivery times
Track orders
Customs
Remote Areas


Shipping methods
GrossoShop relies on several couriers chosen according to some criteria such as reliability and fast delivery. According to the destination and country and to the warehouse from which the order is shipped, we offer the following shipping methods:

Shipping from Chinese warehouse

Shipping from European warehouse


 


Orders’ handling times
From the moment in which the order is placed to the moment in which the parcel is given to the selected courier, we have maximum 3-4 working days to process the order. 

 


Shipping and delivery times
After the order is processed and given to the selected courier, shipping and delivery times vary accordingly:

Shipping from Chinese warehouse: 3-4 working days

Shipping from European warehouse: 5-8 working days

 


Track orders
Any selected courier will allow customers to track their orders. All of our shipments are traceable and the tracking code is sent via email within 24 hours after GrossoShop gives parcels to couriers.

 

 


Customs
Customs duties can be applied just in case of orders from Chinese warehouse, using DHL China. According to the shipments of the last 12 months, just the 3% of them got customs duties to pay. The 97% has been successfully delivered with no additional costs.

In case of European shipments, the percentage rises to 100%. In fact, using the Shipping from Europe, no customs duties will be applied at all, because this courier relies on a series of logistic centers in Europe.
In case customers choose DHL China and they get customs fees, GrossoShop is not responsible for them and does not issue any refund.

 

 

Remote Areas

There are some DHL remote areas, which are not directly reachable by DHL China. So, choosing the shipping from Europe will also allow you to avoid this limitations.

 

How to check if yours is a remote area?

In order to check if your city is a DHL remote area, you can insert your data by clicking here

If the result of your research will be "The location you have selected is not a remote area or is not a valid selection" then your city is reachable by DHL courier, hence it is NOT a remote area.

If the result will be "The following are Remote Areas based on your choice selection", then your city is not reached by DHL, thus being a remote area.

 

Alternatives in case of remote areas

DHL CHINA

If your address is a DHL China remote area, GrossoShop suggests the following alternatives:

1. delivery to another address which must be checked at the link provided above;

2. delivery and pick up by the client at a DHL point (with the addressee's ID)

3. changing shipping methods into Shipping from European warehouse

 

 

 


 

 

Return policy

Return times
Return costs
Return policy
Return and refund times



Return times
The customer will be able to return the goods within 14 days from the delivery date.
The reasons for a return can vary but our policy does not allow - in any case - that the product is used or tested and then returned to the seller. If the product does not match the customer’s expectations, he/she does not have to use it and has to ask for a return in a very short time.



Return costs
Our policy considers the refund of the order without the shipping costs paid during the purchase and with the charge of the goods’ pickup up foreseen in the return procedure.
The product must be returned as brand-new with no use or wear signs, both for the device itself and for the box and its accessories. Any sign detected will be judged and the amount will be deducted from the final refund.



Return method
In case of return, the customer will have to contact info@grossoshop.net by indicating the reason for the return. The pickup of the device will be arranged and then, after the delivery of the item at the logistic centre, everything will be checked and the refund (without shipping fees and with the charge of pickup costs) will be done.



Return and refund times
As explained in the above-mentioned procedure, after the pickup arranged with one of GrossoShop’s operators, the refund will be issued within 5-7 working days.