Delivery Information

Handling times and shipping methods
 

Shipping methods
Orders’ handling times
Shipping times
Delivery times
Track orders
Customs
Remote Areas


Shipping methods
GrossoShop relies on several couriers chosen according to some criteria such as reliability and fast delivery. According to the destination and country and to the warehouse from which the order is shipped, we offer the following shipping methods:

Shipping from Chinese warehouse

Shipping from European warehouse


 


Orders’ handling times
From the moment in which the order is placed to the moment in which the parcel is given to the selected courier, we have maximum 4-5 working days to process the order. We provide the shipment's tracking number within this lapse. Please kindly note that the tracking number will not display immediate results.

 


Shipping times
After the order is processed and given to the selected courier, shipping and delivery times vary accordingly:

Shipping from Chinese warehouse: 3-4 working days

Shipping from European warehouse: 4-5 working days

 

Delivery times
This lapse represents the total working days from the moment in which the order is placed to the moment in which it is delivered.


Track orders
Any selected courier will allow customers to track their orders. All of our shipments are traceable and the tracking code is sent via email within 24 hours after GrossoShop gives parcels to couriers.

 

 


Customs
Customs duties can be applied just in case of orders from Chinese warehouse, using DHL China. According to the shipments of the last 12 months, just the 5% of them got customs duties to pay. The 95% has been successfully delivered with no additional costs.

In case of European shipments, the percentage rises to 100%. In fact, using the Shipping from Europe, no customs duties will be applied at all, because this courier relies on a series of logistic centers in Europe.
In case customers choose DHL China and they get customs fees, GrossoShop is not responsible for them and does not issue any refund.

 

 

Remote Areas

There are some DHL remote areas, which are not directly reachable by DHL China. So, choosing the shipping from Europe will also allow you to avoid these limitations.

 

How to check if yours is a remote area?

In order to check if your city is a DHL remote area, you can insert your data by clicking here

If the result of your research will be "The location you have selected is not a remote area or is not a valid selection" then your city is reachable by DHL courier, hence it is NOT a remote area.

If the result will be "The following are Remote Areas based on your choice selection", then your city is not reached by DHL, thus being a remote area.

 

Alternatives in case of remote areas

DHL CHINA

If your address is a DHL China remote area, GrossoShop automatically changes shipping method into European shipping (8-10 working days, no customs duties 100%).